Frequently Asked Questions
Everything you need to know about shopping with Estailo.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
Estailo offers a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, many of our products come with a one-year manufacturer's warranty against defects. Please check the specific product page for detailed warranty information.
Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered our fulfillment process and cannot be changed.